Job Description

Salary: $98,000 - 138,000 per year Requirements:

• We require a bachelors degree in computer science, information technology, healthcare administration, or a closely related discipline.
• We accept 1–3 years of experience in system or application analysis, support, or related IT work, ideally in a healthcare setting.
• In lieu of a degree, we consider 5+ years of relevant system/application analysis or support experience, preferably in healthcare.
• We need experience with Epic applications and healthcare workflows across clinical, revenue cycle, or IT areas.
• We look for strong skills in requirements gathering, workflow design, and testing.
• We expect familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile delivery methods.
• We need the ability to communicate clearly with clinical and operational stakeholders, managed service providers, and to produce thorough documentation.
• We value demonstrated capability to support small to medium initiatives and work effectively with cross-functional teams.
• For the Application Training focus, we require Epic Training Environment Build certification or proficiency, or the ability to obtain it within the required timeframe, plus 1+ year of training environment build or application support experience.
• For the Application Training focus, Epic Principal Trainer certification is preferred or must be obtainable within the required timeframe.
• For the Application Build focus, current Epic certification or proficiency in one or more relevant modules is preferred.
• For the Application Build focus, 1+ year of Epic build or configuration experience is preferred, or proven ability to learn and apply build standards quickly.
• For the Application Build focus, exposure to integration concepts such as HL7 and FHIR, and interface testing, is preferred.
• For the Application Build focus, exposure to reporting and data tools such as Clarity/Caboodle, SlicerDicer, Reporting Workbench, or Radar is preferred.
• Prior experience in patient access, billing, coding, finance, or clinical operations is preferred depending on the module.
• ITIL Foundation certification, Epic application certifications, experience in large healthcare systems or hospital settings, familiarity with cloud platforms such as AWS or Azure, and business intelligence or analytics tool experience are all desirable.

• We gather and refine stakeholder requirements, map current-state workflows, and design Epic solutions aligned with operational goals and policy.
• We create and maintain specifications, decision logs, and design documents to preserve traceability and support change control.
• We perform gap analyses to identify configuration or workflow changes needed for upgrades, regulatory shifts, or new initiatives.
• We support small projects and enhancements for implementations and upgrades under senior guidance.
• We follow established project methods, including waterfall and agile approaches, and complete assigned tasks on schedule.
• We produce and update documentation for system configurations, workflows, and support procedures.
• In the Application Build focus, we configure records, master files, and tools such as profiles, rules, security classes, and workflows according to approved designs.
• We maintain environment consistency and follow change management and build naming standards.
• We develop and run unit, integrated, and user acceptance tests, track defects, and document test results.
• We validate interfaces, printing, reporting, and downstream workflows, including regression coverage during upgrades.
• We coordinate release activities, environment moves, and downtime procedures for upgrades and patches.
• We provide go-live and post-go-live support, including rounding, office hours, tip sheets, and at-the-elbow assistance.
• We manage service requests and incidents promptly, triaging issues, documenting root causes, and helping meet SLAs.
• We support Epic and other enterprise applications and partner with IT and operational teams on cross-application impacts and integrated workflows.
• We collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and related exchange processes.
• We work with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
• We help ensure consistent data integrity and metric definitions across modules and stakeholders.
• We support regulatory readiness, audit activities, and policy alignment for standards such as CMS and Joint Commission.
• We embed privacy and security controls, including sensitive record handling and audit trails.
• We contribute to ITIL-aligned incident, problem, change, and configuration management practices.
• In the Application Training focus, we support the design and delivery of role-based training aligned with operational workflows and organizational standards.
• We help maintain and update the CareConnect curriculum with training leadership.
• We support curriculum accuracy and consistency through established build and validation processes.
• We incorporate learner and stakeholder feedback into curriculum updates and ongoing improvement.
• We assist with build, maintenance, and readiness activities for training environments.
• We communicate system releases and upgrade impacts to training stakeholders through approved channels and templates.
• We manage end-user training requests and incidents efficiently and professionally.
• We help triage and resolve training-related issues within service expectations and escalate when needed.
• We document incidents and resolutions to strengthen the knowledge base.
• We collaborate with IT and operational partners to identify trends, recommend preventive improvements, and enhance service quality.

• AWS
• Azure
• Business Intelligence
• Cloud
• CMS
• HL7
• Support
• ITIL
• Security
• Incident Management

More:

We are OhioHealth, a caring healthcare organization that sees wellness and sickness as part of a lifelong partnership and believes everyone can benefit from an expert guide. We are hiring a Systems Analyst Epic to support our IT Revenue Cycle team on a day shift, 40 hours per week, with remote positions eligible only from Ohio. This role offers the opportunity to grow your expertise in Epic applications, healthcare workflows, project delivery, training, and application support while helping us improve patient care, revenue cycle performance, and regulatory compliance. We are an equal opportunity employer and fully support compliance with all applicable state, federal, and local employment regulations.

last updated 44 week of 2026

Job Tags

Similar Jobs