Job Description

Salary: $98,000 - 138,000 per year Requirements:

• We require a bachelors degree in Computer Science, Information Technology, Healthcare Administration, or a related discipline.
• We accept 10+ years of healthcare system analysis and support experience in lieu of a degree.
• We prefer 5–7 years of experience in system analysis and support within a healthcare environment.
• We need experience with Epic applications and healthcare workflows, including clinical, revenue cycle, or IT settings.
• We look for strong skills in requirements gathering, workflow design, and testing.
• We value familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile delivery methods.
• We expect the ability to communicate clearly with clinical and operational stakeholders and to produce thorough documentation.
• We seek a proven record of managing complex initiatives and leading cross-functional teams.
• For the Application Training focus, we require Epic Training Environment Build certification with 3+ years of experience and two Epic Application Principal Trainer certifications.
• For the Application Build focus, current Epic certification or proficiency in one or more relevant modules is preferred, along with 3+ years of Epic build and configuration experience.
• For the Application Build focus, leadership or supervisory experience is preferred.
• For the Application Build focus, experience with system integration, HL7, FHIR, and interface testing is preferred.
• For the Application Build focus, exposure to SQL, Clarity, Caboodle, SlicerDicer, or reporting tools such as Radar and Reporting Workbench is preferred.
• For the Application Build focus, prior experience in patient access, billing, coding, finance, or clinical operations is preferred.
• ITIL Foundation certification, Epic application certifications, a large healthcare system background, cloud platform experience, business intelligence tool experience, and an advanced degree are all desirable.

• We engage stakeholders to collect and refine requirements, map current workflows, and design Epic solutions aligned with operational objectives and policy.
• We create and maintain specifications, decision logs, and design documentation to ensure traceability and controlled change management.
• We perform gap analyses to identify configuration or workflow adjustments needed for upgrades, regulatory updates, or new initiatives.
• We manage smaller projects related to implementations and upgrades, using waterfall or agile methods as appropriate.
• We lead project teams and support delivery through strong methodology discipline.
• We develop and maintain clear documentation for configurations and processes.
• We mentor junior analysts and share best practices.
• In the Application Build focus, we configure records, master files, and tools such as profiles, rules, security classes, and workflows based on approved designs.
• We maintain environment consistency and follow build naming conventions and change control standards.
• We design and run unit, integration, and user acceptance tests, resolve defects, and document evidence.
• We validate interfaces, printing, reporting, and downstream workflows, including regression coverage during upgrades.
• We coordinate release management, environment moves, and downtime activities for patches and upgrades.
• We provide go-live and post-go-live support, including rounding, office hours, tip sheets, and bedside or desk-side assistance.
• We manage service requests and incidents promptly and use triage and root-cause analysis to meet service expectations.
• We provide advanced support across Epic, Workday, Kronos, and other applications, partnering with IT and clinical teams across the broader portfolio.
• We collaborate with interface teams on HL7, FHIR, PDF, and CCD/CCDA exchanges.
• We work with analytics teams on Clarity and Caboodle extracts, registries, and operational reporting.
• We ensure data integrity and consistent metric definitions across modules and stakeholders.
• We support regulatory readiness, audit needs, and policy alignment, while embedding privacy and security controls.
• We contribute to ITIL-aligned incident, problem, change, and configuration management processes.
• In the Application Training focus, we design and deliver customized training programs aligned with organizational strategy and operational goals.
• We oversee the CareConnect curriculum, including maintenance, enhancements, governance, and accuracy.
• We incorporate learner and stakeholder feedback into curriculum improvements.
• We oversee training environment build, upkeep, and readiness.
• We communicate system releases and upgrades clearly and on time.
• We manage training-related requests and incidents professionally and efficiently.
• We prioritize, assign, and resolve requests within service expectations.
• We document incidents and resolutions to strengthen the knowledge base.
• We collaborate with IT and operational partners to identify trends and implement preventive improvements.
• We refine support processes to improve service quality and user experience.

• Business Intelligence
• Cloud
• HL7
• Support
• ITIL
• SQL
• Security
• AI
• AWS
• Azure
• CMS
• Incident Management

More:

We are more than a health system; we are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and we work to help people discover their own strength to be healthy. We foster hope, continuous learning, growth, and achievement in our careers and communities. This role is part of our IT Revenue Cycle team, follows a day shift, and is scheduled for 40 hours per week. Remote roles are only eligible for work from Ohio. We are an equal opportunity employer and maintain full compliance with applicable state, federal, and local regulations.

last updated 44 week of 2026

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